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제목 : [채용]CHANEL FA & WFJ 고객 케어 어쏘시에이트
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샤넬 채용

 

https://asia-careers.chanel.com/en_as/

URL 들어가서 한국어 누르고

지역-한국

고용형태-정규직

부서-영업지원

   

FA & WFJ CUSTOMER CARE ASSOCIATE
정규직 - 서울-강북

직무 목적

This position will be the first point of contact at the Chanel Customer Care Centre for customers’ phone and email requests, about Fashion and Watches & Fine Jewelry.

주요 업무

  • Answer daily phone calls and emails of Chanel customers about product requests, after-sales, complaints, store hours, brand information, repairs, etc.
  • Respect Chanel procedure guidelines to ensure excellent customer service.
  • Follow up with customers, boutiques, repair center or office until the client is satisfied and the case is resolved.
  • Ensure accurate capture of case information for management analysis
  • Act as duty-in-charge
  • Directly handle customer complaints  and complicated cases at the first stage
  • Shift duty is required.

지원 요건

  • University Graduate
  • Prefer certificate holders or majored in Consumer related
  • Minimum 3 years of experience in Customer Service/ Customer Care Center
  • Outstanding verbal and written communication skills
  • Possession of reliable attitude and service mind towards Customer Service
  • Strong Computer and typing skills and fast learner in computer software
  • Possession of understandable level of  spoken & written English
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